Summary
A VMware Copy Policy fails with the message “Failure to rescan hbas. Please refer to vcenter log for details.” This issue may occur despite the scan completing successfully in vSphere.
Symptoms
A VMware Copy Policy fails with the message “Failure to rescan hbas. Please refer to vcenter log for details.” This issue may occur despite the scan completing successfully in vSphere.
Resolution
Increase the timeout for your ECX appliance by increasing the value of the following properties in /opt/ECX/virgo/repository/ecx-usr/com.syncsort.dp.xsb.serviceprovider.properties:
#VMWARE
protection.vmware.communication.timeout.seconds=300
recovery.vmware.communication.timeout.seconds=300