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Symptoms



When trying to access an Exchange 2016 CU5 with Kroll Ontrack PowerControls, the following error is reported:

 

 

  • E_FAIL This function call failed.

 

Resolution


This issue will be addressed in a future version of Ontrack PowerControls.  Kroll has provided a hotfix for version 9.0 which can be downloaded from: https://mysupport.catalogicsoftware.com/product.php/market/ExchLib.dll

To apply the fix please do the following: 

 

 

  1. Rename the existing file C:\Program Files (x86)\Kroll Ontrack\Ontrack PowerControls\ExchLib.dll to Exchlib.dll.original.
  2. Copy the patch version into the PowerControls install folder in place of the renamed file. 
  3. Start PowerControls, and pen an Exchange 2016 CU5 source data set and browse a couple of mailboxes to verify the effectiveness of the patch.