Symptoms
When trying to access an Exchange 2016 CU5 with Kroll Ontrack PowerControls, the following error is reported:
- E_FAIL This function call failed.
Resolution
This issue will be addressed in a future version of Ontrack PowerControls. Kroll has provided a hotfix for version 9.0 which can be downloaded from: https://mysupport.catalogicsoftware.com/product.php/market/ExchLib.dll
To apply the fix please do the following:
- Rename the existing file C:\Program Files (x86)\Kroll Ontrack\Ontrack PowerControls\ExchLib.dll to Exchlib.dll.original.
- Copy the patch version into the PowerControls install folder in place of the renamed file.
- Start PowerControls, and pen an Exchange 2016 CU5 source data set and browse a couple of mailboxes to verify the effectiveness of the patch.