Summary
Agentless job failed due to disk error and caused consolidation failure and backup failure.
Symptoms
Job log shows the following errors:--------------------------------------------------
X.X.X.X sssvh Tue Jul 17 01:26:50 2018 SNBSVH_823J ........VM node (/@Esbenshade/Esbenshade-Cluster1/crdns); Proxy node (X.X.X.X)
X.X.X.X sssvh Tue Jul 17 01:26:50 2018 SNBSVH_828E ............Error: There has been some problem while running this task, reason (java.lang.Exception: All the disks have encountered errors)
X.X.X.X sssvh Tue Jul 17 01:26:50 2018 SNBSVH_826E ............Extended error: There has been some problem in transferring data for disk ([na01_ds01] crdns/crdns-000014.vmdk), reason (Session is not in active state)
X.X.X.X sssvh Tue Jul 17 01:26:50 2018 SNBSVH_836W ............Cleanup warning: There has been a problem in deleting VM snapshot
(ss_vmsnap.Agentless2.1531803600), reason (Error deleting virtual machine snapshot reason A general system error occurred: vim.fault.GenericVmConfigFault)
X.X.X.X sssvh Tue Jul 17 01:26:50 2018 SNBSVH_836W ............Cleanup warning: There has been a problem in cleaning up, reason (Error consolidating virtual machine disks reason An error occurred while consolidating disks: Could not open or create change tracking file.)
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Resolution
VMware upgraded VMtools from 9.0.5.21789 (build 1065307) to 10.0.6.54238 (build 3560309) to resolve the problem.