Summary
Archive or File level backup fails with the error after attempting to mount a new tape while a condense job is running .
Symptoms
Archive or File level backup fails with the error after attempting to mount a new tape while a condense job is running .
X.X.X.X ssjobhnd Sat Oct 06 01:07:54 2018 SNBJH_3038E *** ssdatmgr returned error 2302 (reqid=33, function ID=371) ***
X.X.X.X ssjobhnd Sat Oct 06 01:07:54 2018 SNBJH_3283E *** Error ending task 1 of job 1538778900, rc = 2302 ***
X.X.X.X ssjobhnd Sat Oct 06 01:07:54 2018 SNBJH_3057E *** Last message from DB: Device Media Manager experienced a communication failure (CMError - sockID(CM_INVALID_SOCKET), cmFunction(cm_ap_connect_str), cmErr(12127)) to the server (DB) while processing (DMMServer::virtRun()). ***
X.X.X.X ssjobhnd Sat Oct 06 01:07:54 2018 SNBJH_3038E *** ssdatmgr returned error 2302 (reqid=34, function ID=502) ***
X.X.X.X ssjobhnd Sat Oct 06 01:07:54 2018 SNBJH_3433E *** Error cataloging tape volume in database, rc = 2302 ***
Resolution
This behavior has been addressed in a DPX Maintenance Update ( DPX 4.5.5) . Please perform a DPX Autoupdate to apply latest DPX release. (This can be performed from Help | Autoupdate DPX with the DPX Management Console.)
See the Software Update Release Notes for DPX 4.5.5. referencing Issue ID DPSUST-4466
If the issue continues to occur after applying the update please contact Catalogic Software Data Protection Technical Support referencing the Issue ID .