Summary
Expired snapshots remain on the NetApp storage system after maintenance process has run
Symptoms
Under certain circumstances these following messages may appear in the ecx logs when the maintenance job fails remove the snapshots: Resulting in orphaned snapshots.
INFO asyncTaskExecutor-2522 c.syncsort.dp.xsb.serviceprovider.commons.policy.CatalogCondense 1555555444555 Updating snapshot as logically deleted: 74f6368c-7e68-4608-b9ad-3c26fd4d7d05
INFO asyncTaskExecutor-2522 c.syncsort.dp.xsb.serviceprovider.commons.policy.CatalogCondense 1555555444555 Snapshot have copies. Not condensing protected objects now: 74f6368c--7e68-4608-b9ad-3c26fd4d7d05
INFO asyncTaskExecutor-2522 c.syncsort.dp.xsb.serviceprovider.commons.policy.CatalogCondense 1555555444555 Processing snapshot for condensing:2f8ffead-d8f7-4574-8b52-62a03329b2710:true
INFO asyncTaskExecutor-2522 c.syncsort.dp.xsb.serviceprovider.commons.policy.CatalogCondense 1555555444555 Updating snapshot as logically deleted:2f8ffead-d8f7-4574-8b52-62a03329b2710
The following are known circumstances :
- Snapshots are not removed from NetApp Storage server after retention time of job is reached.
- When a virtual machine is storage vmotioned snapshots related to this virtual machine are not automatically removed from destination storage.
Resolution
This behavior has been addressed in a new ECX release, to address this issue please update to ECX 2.9.0 build 033 or later using the Admin Console.
See the Software Update Release Notes for ECX 2.9.0, referencing Issue ID ECSUST-1570
If the issue continues to occur after applying the update please contact Catalogic Software Data Protection Technical Support.