Views:

Summary



The Instant Virtualization restore job cannot find source data and fails to complete.

Symptoms



The Instant Virtualization restore job cannot find source data and fails to complete with the message below, before backing out of the VM creation and cleaning up entirely.

Job log error message snippet:

aph <datestamp> SNBAPH_126E Func(AHOpAfterRestore:run): Exception (com.syncsort.bex.msg.bexException: <EXCEPTION CATEGORY="BEXEXCEPTION"><CODE>21012</CODE></EXCEPTION> )

aph <datestamp> SNBAPH_330E Error in after restore operation on an app server for the VV (/ExpressDR/2.0)

aph <datestamp> SNBAPH_167E Error in after restore operation on an app server

aph <datestamp> SNBAPH_126E Func(post_restore_): Exception (AHException: <AHExceptionxception instance at 336867571> )

sssvh <datestamp> SNBSVH_322W App cleanup on node(<proxy_server>) failed with exception: <EXCEPTION CATEGORY="BEXEXCEPTION"><CODE>21004</CODE></EXCEPTION>

 



Resolution



  1. Verify that there is a Vmkernel port group on the vSwitch to enable iSCSI communication between the target new VM and the restore data source.
  2. Verify that the iSCSI initiator is enabled in the through ESX host > Configuration > Storage Adapters > iSCSI Software adapter => enable