Summary
This article documents basic questions as they relate to DPX licenses and manuals.
Resolution
Prerequisites
- Collect the master server, device server, client operating system, and service pack information.
- Collect the DPX version (SSPRODIR\.build) and the patch (SSPRODIR\updates\patches.level) level data, where SSPRODIR is the installation folder.
- Consult the support matrix,https://mysupport.catalogicsoftware.com/compatibility.php.
- Validate access to the Catalogic Software support website (MySupport), mysupport.catalogicsoftware.com/.
- Before running DPX commands, use the DPX command shell in Windows, ". ./bexenv" in UNIX/Linux and backupexress.sh in LinuxOES, to setup the DPX command shell.
- Confirm that the DPX command prompt is functional:
For Windows select Start > All Programs > DPX > DPX Command Prompt and enter DPX CMD Shell
For Linux, enter . ./bexenv
For Linux OES, enter backupexpressrc.sh
BEX/NSB License Service Requests
- The production license is tied to the master server hostname.
- A temporary key, which allows access to all features of DPX for seven days, can be obtained from the DPX support website.
- To obtain an emergency key:
Log into the MySupport, select Tools and Utilities and search for "7 days emergency key download" - Do not use a carriage return or any control characters in the SSPRODIR\.ssbe_key file. Open the file using a standard text editor program. Ensure that it contains one line. If it does not, remove all control characters and restart DPX services.
- Log into DPX and select Help > About DPX License. A list of components from the current license displays. There should not be any line items marked in red.
- Contact your account manager to obtain provisional key for longer period of time or permanent license
- For license-related issues, send an email to DPlicense@catalogicsoftware.com.
DPX manuals are available on the master server and on MySupport:
- On the master server, you can find manuals in the SSPRODIR/http/manuals folder.
- Manuals can be obtained from MySupport https://mysupport.catalogicsoftware.com.
- Manuals can be obtained through the DPX Help menu.