Summary
A Block backup to NetApp storage job fails. Error NDMP_NOT_AUTHORIZED_ERR" displays in the job log. To resolve this issue: Delete the DPX client from the Enterprise configuration. Ensure the Catalogic Software DPX Advanced Protection Manager service is running. Re-add the DPX client back into the Enterprise configuration using the same logical name. "
Symptoms
A Block backup to NetApp storage job fails. Error "NDMP_NOT_AUTHORIZED_ERR" displays in the job log:
<ip> ssndmpc <date> SNBNCX6034E Failed to authenticate session with NDMP server at host(<resolvablename>). Reason(4, NDMP_NOT_AUTHORIZED_ERR)
<ip> ssndmpc <date> SNBNCX6034E Failed to authenticate session with NDMP server at host(<resolvablename>). Reason(4, NDMP_NOT_AUTHORIZED_ERR)
<ip> sssvh <date> SNBSVH_488E Task 2 failed. Reason(initializeServerConfig() failed with exception: <EXCEPTION CATEGORY="BEXEXCEPTION"><CODE>501</CODE></EXCEPTION>)
<ip> sssvh <date> SNBSVH_488E Task 3 failed. Reason(initializeServerConfig() failed with exception: <EXCEPTION CATEGORY="BEXEXCEPTION"><CODE>501</CODE></EXCEPTION>
These messages may also correspond to error messages in the nibbler.log file located on the DPX client you are attempting to protect:
nibbler.log
<date>:4268:ERROR:MD5 authorization failure by user: .:
<date>:876:ERROR:MD5 authorization failure by user: .:
Resolution
To resolve this issue:
- Delete the DPX client from the Enterprise configuration.
- Ensure the Catalogic Software DPX Advanced Protection Manager service is running.
- Re-add the DPX client back into the Enterprise configuration using the same logical name.