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Summary



Append -f user@domainname.com as value data for the From user and domainname.UNIX:Edit the file called sssched.

Symptoms



  • Following are some of the reason when the BEX/NSB/DPX job reporting via email is not working:

  • Improper setup of the From address field for the job report email.
  • Job Completion email reports gets truncated.
  • Job Reporting via email does not function


    Resolution



    • Resolution # 1 How to set the From address field for the job report email

      To enable the functionality to set the From address field for job report email, do the following on the master server:

      Windows:

    • In the registry, drill down to HKLM > Software > Syncsort > Backup Express > <Node Name> >0.
    • Modify the String Value SSSCHED. 
    • Append -f user@domainname.com as value data for the From user and domainname.

    • UNIX:

    • Edit the file called sssched.
    • Append the following space delimited, -f user@domainname.com. The last line displays as follows: 

    •           exec ./besched -f user@domainname.com

      When done, restart the BEX/NSB/DPX services for the changes to take effect.

      Resolution # 2 Job Completion email reports gets truncated

      In some cases, the email received for the job reports might be truncated but the PDF report displays the complete information without any truncation of events. This issue is not common.

      If you encounter this issue, check the following:

      a) Ensure that the SMTP configured in the environment is not blocking/truncating the large files. Typically, you encournter this issue when the size of the file/job report is more than a certain limit, which is higher than the maximum file size limit the SMTP is configured for. Check the size of the email report and verify that the SMTP is configured to send emails greater than the size of the job report. 

      For example, if the email job report is 205 KB and it is truncated, check if the SMTP is enabled to send messages/email greater than 205 KB.

      Typically, you see this issue if the job log is higher than the size of 100-200 KB. This issue is outside of BEX/NSB/DPX. A connection is established with the SMTP server and handover the log file as message body. 

      b) Clear the CC and BCC fields in the Notification options for the job and check if the email reports are received without truncation. Adding CC and BCC fields increases the SMTP traffic and there is a possibility that the SMTP server could truncate the text if it exceeds the file size limit.

      c) There are some circumstances especially with pre- and post-scripts that create a tremendous amout of data where the master server intentionally truncates the job log to reduce logging overhead. If this is the case, consider sending script output to a local file or limiting the number of lines the script outputs to the job log.

      d) Catalogic Software Data Protection software currently has an email size limit of 1M bytes. This option is not tunable.

      Resolution # 3 Job Reporting via Email does not function

      Information in Configure > Enterprise/Group/Node is properly configured (Email ID, Mail Host, and Mail Port, and individual Job Reporting Options are also correctly entered). All configuration steps appear to be correctly followed. However, email is not sending.

      The network administrator must ensure there is a rule to the SMTP gateway that allows the master server to send SMTP traffic.

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