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Summary



After a successful agent-based backup without the File History option, restore of the particular Folder/File fails. The Manual Map operation succeeds without a problem. The issue is isolated to a special character (in this case :") in the filer's password field. Once the filer's password is reset such that it does not use the special character, the iSCSI restore method works."

Symptoms



Restore Job log may have:

Task 1 NDMP_LOG: id(5,220), type(NDMP_LOG_NORMAL), text(iSCSI restore starting...)

Task 1 NDMP_LOG: id(5,220), type(NDMP_LOG_WARNING), text(iSCSI restore failed to mount remote snapshot lun. Please check restore target nibbler.log file for details)

Task 1 NDMP_LOG: id(5,220), type(NDMP_LOG_WARNING), text(Verify if the restore source filer iSCSI service is licensed.)

Task 1 NDMP_LOG: id(5,220), type(NDMP_LOG_WARNING), text(Verify if the restore target iSCSI initiator is installed, set up and started.)



Task 1 NDMP_LOG: id(5,220), type(NDMP_LOG_WARNING), text(iSCSI restore failed. Continue restoring using OSSV protocol...)


Corresponding ID-DLL-*.log from the Proxy Node for Browsing may have:

"HTTP POST - Authorization failed"

NetApp console may display error:

"HTTP XML Authentication failed from <IP of the Proxy Node for Browsing >"

Relevant http option setup correctly to allow access:

(in this case ONTAP 8.2P3 7-mode):


autosupport.max_http_size 10485760 (value might be overwritten in takeover)

autosupport.ondemand.server_url https://support.netapp.com/aods/asupmessage (value might be overwritten in takeover)

autosupport.support.transport https (value might be overwritten in takeover)

httpd.access legacy

httpd.admin.access legacy

httpd.admin.enable on

httpd.admin.hostsequiv.enable off

httpd.admin.max_connections 512

httpd.admin.ssl.enable on

httpd.admin.top-page.authentication on

httpd.autoindex.enable off

httpd.bypass_traverse_checking off

httpd.enable on

httpd.ipv6.enable off

httpd.log.format common (value might be overwritten in takeover)

httpd.method.trace.enable off

httpd.rootdir /vol/vol0/home/http

httpd.timeout 300 (value might be overwritten in takeover)



httpd.timewait.enable off (value might be overwritten in takeover)



Resolution



in the filer's password field. Once the filer's password is reset such that it does not use the special character, the iSCSI restore method