Symptoms
Failure to complete backup with following messages in a job log
INFO1.61E+12Tue 12 Jan 2021 20:21:42 GMT3Completed virtual machine snapshots for job Backup SA90SYS Hourly.
INFO1.61E+12Tue 12 Jan 2021 20:21:42 GMT3Taking snapshot of PURE primary volumes
INFO1.61E+12Tue 12 Jan 2021 20:21:44 GMT3Snapshot (P7L-PS01.ecxSA90SYS-1011-1004-170571) of primary volume P7L-PS01 on PURE completed successfully
ERROR1.61E+12Tue 12 Jan 2021 20:21:45 GMT3Failed to condense flash copies of volume P7L-PS01 on server wpk-pure-1
INFO1.61E+12Tue 12 Jan 2021 20:21:47 GMT3Snapshot (P7L-PSLOG.ecxSA90SYS-1011-1004-170572) of primary volume P7L-PSLOG on PURE completed successfully
ERROR1.61E+12Tue 12 Jan 2021 20:21:47 GMT3Failed to condense flash copies of volume P7L-PSLOG on server wpk-pure-1
INFO1.61E+12Tue 12 Jan 2021 20:21:50 GMT3Snapshot (P7L-PSTEMP.ecxSA90SYS-1011-1004-170573) of primary volume P7L-PSTEMP on PURE completed successfully
ERROR1.61E+12Tue 12 Jan 2021 20:21:50 GMT3Failed to condense flash copies of volume P7L-PSTEMP on server wpk-pure-1
INFO1.61E+12Tue 12 Jan 2021 20:21:52 GMT3Snapshot (P7L-PSDB.ecxSA90SYS-1011-1004-170574) of primary volume P7L-PSDB on PURE completed successfully
ERROR1.61E+12Tue 12 Jan 2021 20:21:52 GMT3Failed to condense flash copies of volume P7L-PSDB on server wpk-pure-1
INFO1.61E+12Tue 12 Jan 2021 20:21:53 GMT3Deleting snapshot of virtual machine gmt-ps01
Corresponding messages in more detailed VIRGO log are below
[2021-01-12 20:21:44.947] INFO asyncTaskExecutor-19 c.c.ecx.serviceprovider.common.storage.pure.PureStorageVolume 1610482800052 KJMDBG: [Pure.Common] condenseSnapshots():
[2021-01-12 20:21:44.948] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Call GET https://172.16.17.126/api/1.14/volume/P7L-PS01?snap=true
[2021-01-12 20:21:45.033] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Call DELETE https://172.16.17.126/api/1.14/volume/P7L-PS01.ecxSA90SYS-1011-1004-168409
[2021-01-12 20:21:45.106] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Call DELETE https://172.16.17.126/api/1.14/volume/P7L-PS01.ecxSA90SYS-1011-1004-168409
[2021-01-12 20:21:45.106] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 param: {"eradicate":true}
[2021-01-12 20:21:45.172] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Status: 400
[2021-01-12 20:21:45.172] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Eradication is disabled.
[2021-01-12 20:21:45.173] ERROR asyncTaskExecutor-19 c.s.d.x.s.p.vmware.nativesnap.CommonStorageVolumeSnapshotHandler 1610482800052 Failed to condense flash copies of volume P7L-PS01 on server wpk-pure-1
[2021-01-12 20:21:44.948] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Call GET https://172.16.17.126/api/1.14/volume/P7L-PS01?snap=true
[2021-01-12 20:21:45.033] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Call DELETE https://172.16.17.126/api/1.14/volume/P7L-PS01.ecxSA90SYS-1011-1004-168409
[2021-01-12 20:21:45.106] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Call DELETE https://172.16.17.126/api/1.14/volume/P7L-PS01.ecxSA90SYS-1011-1004-168409
[2021-01-12 20:21:45.106] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 param: {"eradicate":true}
[2021-01-12 20:21:45.172] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Status: 400
[2021-01-12 20:21:45.172] INFO asyncTaskExecutor-19 com.catalogic.ecx.purestorageprovider.impl.PureStorageConnection 1610482800052 Eradication is disabled.
[2021-01-12 20:21:45.173] ERROR asyncTaskExecutor-19 c.s.d.x.s.p.vmware.nativesnap.CommonStorageVolumeSnapshotHandler 1610482800052 Failed to condense flash copies of volume P7L-PS01 on server wpk-pure-1
Resolution
Theses errors are specific to when safemode is enabled on Pure Storage Controller. Some additional information can be found here
Please contact Catalogic support to get more information and / or obtain the fix.
Additional Information
Support of safemode is currently enabled in version ECX2_11_0_804version1170ECSUST2220 and will be included in ECX 2.12 when available.