Question
I know that one of my servers has a supported SQL database. However, I don’t see it on the backup screen. Why is it so?
Answer
The most common cause for this is that the Catalogic DPX CMAgent service and the Catalogic Advanced Protection Manager service on the client are configured under an account that doesn’t have required permissions for SQL database. Change the service account for these services to one that has full access to the SQL database, and restart the services. Contact Technical Support if still SQL database is not displayed on the backup screen.