3019 Error Accessing the Robotic Arm on a Network Appliance Filer

Summary

When accessing the robotic arm on a NetApp filer, jukebox operations return 3019 or GUI-Operate Jukebox raises Fail to open jukebox" message. "

Symptoms

Error return code 3019 is reported. GUI-Operate Jukebox shows "Fail to open jukebox".

 

Resolution

Telnet to the NDMP node controlling the robotic arm, login as the root user. Then, verify that ndmpd is running by entering the command:

ndmpd status

If the ndmpd daemon is not running, start it by entering the command:

ndmpd on

Then execute:

ndmpd probe

See if there are any hung sessions for the robotic arm. These sessions will have an spt.device_id of /dev/mc0. If there are hung open sessions, then kill them via the command:

ndmpd kill <session id>