Troubleshooting Error Return Code 11002 (CM_ERR_TRY_AGAIN)

Summary

This article provides suggestions for troubleshooting error return code 11002 (CM_ERR_TRY_AGAIN).

Resolution

There is typically a hostname resolution problem:

• Make sure that the machines involved in the backup (master server, device server, client, and GUI), can ping each other by hostname.
• Check DNS/WINS for fully qualified/short name errors for the hostnames.
• Add entries in the local hosts file on the servers as a troubleshooting step.
• Scan the machines into the Backup Express enterprise by IP address rather than hostname.
• If you are using both WINS and DNS for name resolution of the machine, check for incompatibility between WINS and DNS.