Symptoms
A Block Level backup job fails and displays the following error messages in the DPX Job Report:
Mon May 12 23:19:42 2008 SNBAPH_335J Sending BACKUP message to sssnap:
Mon May 12 23:19:44 2008 SNBSNP3069E 5920: Failed to get the volume information (\\?\Volume{363949de-62ed-480a-8e93-36485d0911a9}\) rc(5)
Mon May 12 23:19:45 2008 SNBSNP3069E 5920: Failed to start the journaling for vol(\\?\Volume{363949de-62ed-480a-8e93-36485d0911a9}\) genrc(0xfffff35d) osrc(0x5d) rc(0xfffff35d : Journaling state does not allow the requested operation)
The client node's System Event logs report the following Microsoft VSS error:
Source: VSS
Date: 5/12/2008 11:19:42 PM
Event ID: 12290
Task Category: None
Level: Warning
User: N/A
Computer: SERVER11
Description:
Volume Shadow Copy Service warning: GetVolumeInformationW(\\?\Volume{363949de-62ed-480a-8e93-36485d0911a9}\,NULL,0,NULL,NULL,[0x00000000], , 260) == 0x00000005. hr = 0x00000000.
Resolution
The system code 0x00000005 indicates a permissions issue.
A possible cause for this error is that the DPX user account running the cmagent service is not included with the security settings for the volume. For example, if the cmagent service runs as the Local System account (which is the default in most environments), then the security properties of the volume should include the SYSTEM account, as shown in the below screenshot.
This security setting should be applied to each volume showing this error.