Summary
SnapVault backups fail and the backup report displays error in expanding the job definition." To resolve this issue, unlock the system group policy."
Symptoms
The backup report displays:
1/14/2009 10:22:21pm SNBSVH_278J Job definition resolution for node(SERVER123) started
1/14/2009 10:22:25pm SNBAPH_466J Processing backup for node (SERVER123)
1/14/2009 10:22:28pm SNBSNP3069E 5408: MsSnapShot::do_setcontext:SetContext error RC(0x8000ffff) ()
1/14/2009 10:22:28pm SNBSNP3069E 5408: MsSnapShot::do_init:do_setcontext failed rc (-2)
1/14/2009 10:22:28pm SNBSNP3069E 5408: SnapCMInterface::discover_apps:list_backup_selectable( RC(-3)
1/14/2009 10:22:28pm SNBAPH_371W Func(get_sssnap_disc_info): Exception (com.syncsort.bex.msg.bexException: -3 )
1/14/2009 10:22:28pm SNBAPH_294J Processing jobdef, seldir list (/C:, /G:, /H:, /SYSTEMSTATE)
1/14/2009 10:22:28pm SNBAPH_270E Error in expanding the job definition, make sure jobdef matches current discover output
1/14/2009 10:22:28pm SNBAPH_126E Func(backup_): Exception (problem in expanding jobdef comp (/SYSTEMSTATE), selectSingleNode() couldn't find the node for (/disc_resp/volnode[@nameval="SYSTEMSTATE"]) ) 198.97.189.245
1/14/2009 10:22:29pm SNBSVH_990E APPH backup request failed with exception
Resolution
The Application events in the Event Viewer indicate that the following events are repeated at the time of the backup failure:
1/14/2009
10:22:28 PM
VSS
Error
None
11
N/A
SERVER123
Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x80070005]
1/14/2009
10:22:28 PM
VSS
Error
None
8193
N/A
SERVER123
Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070005.
The issue results because the system group policy is locked.
To resolve this issue, unlock system group policy. Then, the backup runs successfully.