Views:

Summary



VSS Writers cannot find the required network backup and the DPX Block Data Protection job fails. To resolve this issue, reconfigure source server services to start locally and exclude the backup location from the job definition.

Symptoms



After attempting an advanced backup on a node, the backup operation fails and the following error message displays:

 

X.X.X.X 7/28/2011 11:02:25 amSNBSNP3069E 7116:  MsUtils::get_target_path:GetFileAttributes(3) ()
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: MsUtils::find_target_vol:GetVolumePathNameW(123) (<PATHNAME>)
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: MsFile::set_prop:find_target_vol[<TARGETNAME>] failed rc[-8]
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: MsWriter::do_handle_files:set_prop error rc(-2)
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: MsWriter::do_handle_components:do_handle_files(6965) error(-600)
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: MsWriter::do_handle_components:do_process_components(0) error(-8)
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: MsSnapShot::query_all_apps:do_process_components error(-2)
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: MsSnapShot::list_backup_selectable:query_all_apps failed rc(-11)
X.X.X.X 7/28/2011 11:02:25 am SNBSNP3069E 6680: SnapCMInterface::discover_apps:list_backup_selectable( RC(-4)
X.X.X.X 7/28/2011 11:02:25 am SNBAPH_381E BexException in message (DISCOVER) to module (sssnap), reqrc (-4)
X.X.X.X 7/28/2011 11:02:25 am SNBAPH_371W Func(get_sssnap_disc_info): Exception (com.syncsort.bex.msg.bexException: <EXCEPTION CATEGORY="BEXEXCEPTION"><CODE>-4</CODE></EXCEPTION> )

 



Resolution



When configuring source server services to use executables stored at a network location, backups fail.

Look up the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\<service name>

Note: Where <service name> is a placeholder representing the name of the service.

The registry entry for this subkey points to a volume that does not exist on the passive node.

To resolve this issue:

  • reconfigure services to start locally
  • exclude the backup location from the job definition

For further instructions, see the following Microsoft knowledge base article: 
https://support.microsoft.com/en-us/help/980794/system-state-backup-error-in-windows-server-2008-in-windows-vista-in-w

Comments (0)