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Summary

System Table [SysTable] fails to backup due to duplicate User Profiles on a Windows client node. There are two methods to resolve this issue. See the Resolution section.

 

Symptoms

Following are the errors that display in the Job.log:

SNBJH_3257J ----- Task 12 (node XYZ, disk SYSTABLE:) of job 1362085229 starts -----
SNBEHD4281E 5716: Job 1362085229 task 12 file 121337 [\User Profiles\All Users(System Profile)\Application
Data\Microsoft\Search\Data\Applications\Windows\MSS01054.log]: error 1 (error opening file for reading)
SNBEHD4281E 5716: Job 1362085229 task 12 file 121387 [\User Profiles\All Users(System Profile)\Application
Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010017.ci]: error 1 (error opening file for reading)
SNBEHD4281E 5716: Job 1362085229 task 12 file 121388 [\User Profiles\All Users(System Profile)\Application
Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010017.dir]: error 1 (error opening file for reading)
SNBEHD4281E 5716: Job 1362085229 task 12 file 121389 [\User Profiles\All Users(System Profile)\Application
Data\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010017.wid]: error 1 (error opening file for reading)
SNBEHD4281E 5716: Job 1362085229 task 12 file 127681 [\Event Logs\BEXEVTLOG.BKUP]: error 1 (error opening file for reading)
SNBEHD4216E 5716: *** Maximum file retry count for task 12 job 1362085229 reached and not all backed up successfully ***
SNBDBS3069E 28716: Failing the System State Backup

Following are the errors that display in the *.FBL logs:

Hive file missing - C:\Documents and Settings\All Users\NTUSER.DAT
fb_get_prof_from_usermap - DIR(\User Profiles) - FILE(<USERNAME>) RC--7
fb_get_remapped_file: (<USERNAME>)
fb_procqfileinfo : rc (-3) from (fb_loop)
fb_recmessage : rc (-3) from (fb_procqfileinfo)
Message TOK_QFILEINFO processing failed, rc=-3
fb_wait : rc (-3) from (fb_recmessage)

 

Resolution

Method 1

  1. A File backup of a client node is performed with Systable selected for backup.

  2. The backup for all the volumes of the client node completes successfully but the Systable: fails.
  3. Review of the job log displays the above errors; system profiles could not be read.
  4. Further review of *.fbl logs displays the above errors in *.fbl logs and "fb_get_remapped_file" has username, which is either corrupt or has a duplicate user profile entry on the client node.
  5. On the client node, select System Properties > Advanced Tab > User Profiles > Settings to display a list of User Profiles.

  6. Select one of the duplicate entries for the user profile and click Delete.
  7. Recycle the DPX services on the client and rerun the backup job.

Method 2

  1. This issue can also be observed by opening the backup job and then expanding the System Table. If there is an issue with user profiles, then an exception is generated with -3 and user profiles are not listed.

  2. Check in the registry of the node and look for SIDs of user profile under:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
  3. There can be one or multiple user profiles duplicated. Delete the subkey that is named SID.bak.
  4. Exit Registry Editor.
  5. Re-run the backup job.
  6. Note: SID is a placeholder for the security identifier (SID) of the user account that is experiencing the problem. The SID.bak subkey should contain a ProfileImagePath registry entry that points to the original profile folder of the user account that is experiencing the problem.