Summary
When attempting to add Client to DPX Enterprise an error 11001 is shown, this error indicates a name resolution problem on the client being added or protected by DPX.
Symptoms
The following errors are displayed in .cml logs:
05/22-10:38:44 cmagent: Error(11001) from cm_init
The following errors are displayed in cmapi*. log:
Wed May 22 10:17:47 EDT 2013 PD(2097-T0) OP[getaddrinfo(ditirlns99.ncat.edu,NULL,0x7fff5ed02b70,0x7fff5ed02b68)] cm_err(11001) errno(-2) "Name or service not known"
Wed May 22 10:17:47 EDT 2013 PD(2097-T0) cm_deregister(CTX(0x569700))
Wed May 22 10:17:53 EDT 2013 PD(2174-T140038852732672) OP[getaddrinfo(ditirlns99.ncat.edu,NULL,0x7f5d56124750,0x7f5d56124748)] cm_err(11001) errno(-2) "Name or service not known"
Additionally, the following conditions are observed:
- CMAgent service is not running after the installation.
- Cannot restart the CMAgent service on the client node.
- Can ping the client node from the master server using host name and IP address.
- Can ping master server from client node using IP address and host name.
- Firewall is disabled on the client node.
Resolution
Locally the client hostname cannot be resolved by name resolution.
To resolve this issue, do either of the following:
- Add the client's hostname to the DNS server so that the hostname is resolved correctly.
- Add the client's hostname and IP address to its local hosts file.