Summary
After successfully booting into the BMR ISO, connecting to the NetApp Filer, and selecting the Volume and snapshot you wish to restore from, you receive the following error message dialog after selecting next: Invalid/Missing Backed Up Informations. Press ok to exit
Resolution
This error message can occur for two different reasons.
1. The first reason this can occur is if BMR was not selected in the Block Level backup job definition. The customer might have only selected volumes to back up via block level and not BMR. In order for BMR restore to complete, you must include BMR in the backup job definition.
2: The second reason this error message can occur is if the BMR Operating System that you booted into cannot connect to the Netapp Filer on port 10566. Port 10566 is the Snapvault port and you must be able to connect to this port in order to retrieve the BMR snapshot. If you fail to connect to port 10566 then you will fail with this message.
You can test your connection from Windows operating system via telnet:
Example: telnet 192.168.0.1 10566
You can test connection from Linux operating system via ssh:
Example: – ssh 192.168.0.1 -p 10566
If you see that the connection fails make sure that the filer is listening on port 10566 by running the command below.
netstat -a
If you see that the filer is listening on port 10566, please check the option snapvault.access. You can check it by running this command:
options snapvault.access
This option should be set to all as it is our requirement. If it is not set to all , then this is why connection to the filer on port 10566 is failing.
You can change the value of snapvault.access to all by running this command:
options snapvault.access all