Symptoms
After updating to DPX 4.7, Agentless Backups to the OSS storage never complete. The following is the last line seen in the job log:
XXX.XXX.XXX.XXX ssrmi <Date> SNBVTE_008J Creating Initiator Group (SS_VMBKUP_XXXXXXXX_1610573400)
This issue only affects on OSS storage and does not affect vStor or NetApp as secondary storage storage
Resolution
Catalogic provides a Hotfix for this issue which can be downloaded from the MySupport page.
https://mysupport.catalogicsoftware.com/product.php/DPX470/DPSUST-5033.zip
This Hotfix contains two files:
sal.jar
libbex-plugin.dll
1) sal.jar needs to replace the same file found on the DPX Master, any proxy and OSS server used in the Enterprise.
2) libbex-plugin.dll replaces the same file if the Master, Proxy or OSS is a Windows node.
To apply the Hotfix, follow these steps:
1. Check that no other jobs are currently running beside the hanging Agentless Backups.
2. Stop the CMAGENT and Starwind services (Windows) on the nodes where the hotfix will be applied. This would the DPX Master, any proxy and OSS server in the enterprise
3. Browse to the <DPX>/lib folder
4. Make a backup copy from the file sal.jar and libbex-plugin.dll to another location.
5. Copy the provided sal.jar and libbex-plugin.dll files into this folder.
6. Restart CMAGENT and Starwind service on the node.
7. Restart the Agentless Backup jobs.